Thank you for shopping at Mega Kart.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This policy outlines the circumstances under which a refund may be issued.
1. Eligibility for Refund:
- To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
- The item needs to have the receipt or proof of purchase.
2. Non-Refundable Items:
- Certain types of items cannot be returned or refunded, including [list any specific items or categories that are non-refundable].
3. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with details of the product and the defect.
- We may request you to provide photographic evidence of the damage or defect.
- To initiate a return, please contact our customer service team at firstname.lastname@example.org within 14 days of receiving the product.
- Our team will guide you through the return process, including providing you with a return shipping address.
5. Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
6. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at email@example.com.
7. Contact Information:
- For any questions regarding this refund policy, please contact us at firstname.lastname@example.org.
8. Changes to This Policy:
- We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
By making a purchase with us, you agree to the terms of this refund policy.